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LEGAL AREA

LEGAL AREA

For online orders, warranty and general inquires:

Comunicate: Whatsapp +5491154830763 /155483-0763
E-mail: contacto@koshkil.com.ar

Working hours:
Monday- Friday: de 9:00 a.m. to 18:00 p.m.

Social:

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*SHIPPING INFO

Disfrute de envío gratuito y devoluciones de cortesía en todos los pedidos dentro de Capital Federal. Todas las direcciones dentro del país utilizan el servicio de Correo Argentino.
Los envíos dentro de CABA se realizan dentro de las 24HS
Los envíos a Gran buenos Aires y al interior del País entre 3-5 días hábiles.
Los envíos al exterior del país: Con tu compra superior U$ 100 envió gratuito.
Todas las direcciones al exterior de Argentina utilizan el servicio DHL. Donde podrás realizar el seguimiento de tu pedido a través de ON DEMAND DELIVERY
*Envío estándar: Cliente lo gestiona directamente con DHL
Espere 1-2 días hábiles para el procesamiento y 5 días hábiles para la entrega. Algunas direcciones rurales pueden demorar más en la entrega.
*Envío express Cliente lo gestiona directamente con DHL
Espere 1 día hábil para el procesamiento y 3 días hábiles para la entrega. Algunas direcciones rurales pueden demorar más en la entrega.
Todos los productos de KOSHKIL se entregan con los sobre impermeables de la compañía DHL.
Especial Box: En caso de querer sumar una caja personalizada, ideales para regalar tiene un costo extra u$30. Esta caja está protegida durante la entrega.

Keep in mind:
Delivery process begins on business day after the date of purchase. All orders are processed and delivered from Monday to Friday.

 

* RETURN AND EXCHANGE POLICY:

 

At Koshkil, we are committed to the quality of our products and the satisfaction of our customers. The product´s return service may be made within 30 days after the date of purchase, provided that the item (s) meet the return conditions: unwashed, unused, original tags still attached, on the original packaging.

 

  1. 1. Send us an email to contacto@koshkil.com.ar
  2. 2. In the mail, the following information should be given:
  • • – Order number and product to be exchanged or returned.
  • • – Reason: exchange or return.
  • Con esta información, nuestro departamento de atención al cliente se pondrá en contacto para coordinar el cambio o la devolución en el menor tiempo posible.

Las devoluciones dentro de CABA, El cliente deberá efectuar el cambio o devolución de el/los Productos a través de Correo Argentino. El envío del primer cambio es sin costo, luego será a cargo del cliente. Para ello deberás informar tal circunstancia a nuestro centro Atención al Cliente. Los gastos de envío informados cubren únicamente una compra y un cambio o devolución. Si fuera necesario algún movimiento más el gasto correrá a cargo del cliente.

Gran Buenos Aires e interior del país, él envió será realizado por el cliente y a cargo de este. Cualquier tarifa de envío en el pedido original es final y no será reembolsada.
Exterior del país él envió será realizado por el cliente y a cargo de este. Cualquier tarifa de envío en el pedido original es final y no será reembolsada.

* If I return an item when I get a refund?
Once your return is received, the refund will be made within a maximum period of 48 hours. You will be refunded in your bank account the amount of the items returned. The products may be returned within a maximum period of seventy-two (72) hours from the date of receipt of the order.

* Size chart
To know the correspondence of Koshkil sizes, we recommend you consult the size guide available in each of the product sheets.

* What is the warranty policy?
Koshkil products are made with the highest quality material, to protect them from climatic conditions, they are fully guaranteed against defects in materials and workmanship during the life of the product, which means the usual and habitual life of the product by part of the original owner.If a product fails due to a manufacturing defect, we will replace it at our discretion.If the exact style is not available for replacement, a product of equal value and similar style will be provided.

This warranty does not cover the necessary repairs due to accidents, improper care, negligence or normal wear. This warranty is void if the inner labels of the garment are removed. For any damage not covered by the warranty.

What does “Product shelf life” mean?
The products covered by our warranty program are fully guaranteed, for the original owner, during the practical life of the product. This does not mean your life, although we have often heard stories about our products that have been used for more than thirty-forty years!
What is “normal wear”?
We manufacture all products to meet our highest standards, but no matter how carefully you use and care for your Koshkil product, nothing lasts forever. The garment worn every day in the harshest conditions will degrade faster than someone who only uses their product once or twice a year. Eventually, each product will begin to show signs of ageing and wear. It is possible that your product has simply reached its practical lifespan and it is time to be replaced, and we hope you continue to rely on Koshkil.
To learn how to properly clean your product, visit the Product Care page.

* PRODUCT CARE
I have a question about my claim, who can I contact?
We will provide updates as we process your claim, but feel free to contact one of our customer experience specialists by using whatsapp +54 9 11 5483-0763

*Payment methods
We accept the following payment options:
Visa
 MasterCard
American express

 

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